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    Partner portal reference

    HRS Hotel Service Portal: where hotel listing fields live

    HRS hotel content is spread across Hotel Data Maintenance, Photo Service, and the Hotel Self-Administration tool. The public HRS help page documents useful paths for descriptions, photos, room categories, breakfast, and taxes, while leaving some field names and publication timing open. This guide keeps those limits visible so the HRS instructions do not get mistaken for an OTA-wide rule.

    Controls the public HRS / hrs.de (where listed) listing · Sources checked 14 October 2026

    Direct answer

    Sign in through the HRS Hotel Service Portal at hrs.com/hotelservice. For profile text, open Hotel Data → Hotel Data Maintenance; the description is in block #2, General Hotel Information, under ‘Style of hotel and ambience’. Photos are handled through Hotel Data → Photo Service. HSA contains the documented paths for additional room categories, breakfast, and taxes. HRS publishes different photo-update windows for general photo changes and the selected main image; it gives no universal delay for other fields.

    Where to sign in

    hrs.com/hotelservice

    HRS links the Hotel Service Portal at hrs.com/hotelservice. Its public instructions use Hotel Data, Hotel Data Maintenance, Photo Service, and the Hotel Self-Administration (HSA) application for different tasks. Keep the tool name and property selected with each finding; a note that says only ‘changed in HRS’ does not give the next operator a reproducible path.

    Where each field lives

    A path marked documented is quoted from the platform's own help article and links to it. Where the platform publishes nothing, the row says so instead of guessing a menu name.

    Hotel profile and description

    Documented path

    Hotel Service Portal → Hotel Data → Hotel Data Maintenance. HRS says the description is in block #2, General Hotel Information, under ‘Style of hotel and ambience’; further items can be added under ‘Special features of your hotel’.

    HRS: Hotels: partner help and portal guidance

    Location, surroundings, and style text

    Documented path

    HRS says these values can only be changed with the Change request form in the tool, emailed to hotel-descriptions@hrs.com. HRS reviews the request and applies it if approved.

    HRS: Hotels: partner help and portal guidance

    Photos and image categories

    Documented path

    Hotel Data → Photo Service → Upload new image, then choose the area the image belongs to. HRS says the system adjusts uploaded images for different formats and allows up to 50 photos.

    HRS: Hotels: partner help and portal guidance

    Main listing image

    Documented path

    After a photo has been checked and approved, select Edit → ‘Use as hotel list image (new hrs.com)’ → Save.

    HRS: Hotels: partner help and portal guidance

    Additional room categories

    Documented path

    HSA → Additional Categories → Add New Additional Category. Choose the category and surcharge, then choose whether availability is independent or linked to the standard category. HRS says up to three additional categories can use independent availability, excluding the budget category.

    HRS: Hotels: partner help and portal guidance

    Breakfast and rate inclusion

    Documented path

    HSA → Other Prices → Breakfast → Add Breakfast Type. HRS says breakfast can then be marked included or excluded for different rates.

    HRS: Hotels: partner help and portal guidance

    Tax configuration

    Documented path

    HSA → Rates + Availability → Taxes → Add Tax Configuration.

    HRS: Hotels: partner help and portal guidance

    Other amenities and guest policies

    Not published

    HRS's public help does not give individual navigation paths for these fields. Confirm the current control in the hotel's own portal rather than copying a menu path from another channel.

    HRS: Hotels: partner help and portal guidance

    Rates and availability managed through a connected system

    Documented path

    HRS says rates and availability flow from a channel manager, CRS, or GDS once mapping is live. Coordinate rate-type and category changes with that provider; this statement does not document that general listing text syncs through the same mapping.

    HRS: Hotels: partner help and portal guidance

    How long a change takes to appear

    We include a time estimate only when the platform publishes one for that specific type of change. A photo-processing window does not apply to text, room setup, rates, or every other field.

    Photo Service changes

    Platform-stated

    HRS says photo changes are visible on the next business day. This is the timing published for the Photo Service changes in that help entry.

    HRS: Hotels: partner help and portal guidance

    Selected main image

    Platform-stated

    HRS separately says a newly selected main photo appears online within 48 hours after the photo has been checked and approved. Keep this as the main-image window rather than applying it to every field.

    HRS: Hotels: partner help and portal guidance

    Description, room categories, breakfast, taxes, and other profile fields

    No published figure

    No fixed publication figure is given in the reviewed public HRS instructions. Record the saved or submitted state and check the relevant HRS public page; do not reuse a photo timing for these fields.

    HRS: Hotels: partner help and portal guidance

    Why an update doesn't show

    In order of how often each one turns out to be the cause, starting with the ones this platform's own documentation explains.

    Location or style text did not change after saving

    HRS says location, surroundings, and style changes require the Change request form and an email to hotel-descriptions@hrs.com, and are applied if approved. Confirm the request was sent and keep its response with the finding.

    HRS: Hotels: partner help and portal guidance

    A new photo or main image is not visible yet

    Check whether the photo has been reviewed and approved, then apply the appropriate published window: next business day for Photo Service changes, or within 48 hours for the selected main image. Inspect the public HRS page after that window.

    HRS: Hotels: partner help and portal guidance

    A room category or rate does not appear in the connected system

    HRS tells hotels to coordinate category mapping with their channel manager and says rates and availability flow once mapping is live. Confirm the category mapping and the affected dates with the connectivity provider.

    HRS: Hotels: partner help and portal guidance

    Breakfast looks correct on the property but wrong on one rate

    HRS separates creating a breakfast type from choosing whether breakfast is included or excluded on different rates. Re-check the exact rate that the public offer uses.

    HRS: Hotels: partner help and portal guidance

    A saved value is correct in the portal but still unclear on the public page

    Record the public URL, selected property, affected field, and date. HRS does not publish a general delay for these fields, so use the account's support route with this evidence instead of assuming the photo window applies.

    HRS: Hotels: partner help and portal guidance

    Verify the change

    • Confirm that the property is listed on the HRS public surface you intend to audit; HRS says hrs.de distribution is available in the DACH region, not that every hotel appears there.
    • Save the public page URL and compare the displayed hotel name, location, description, and main image against the approved hotel record.
    • For a text update to location or ambience, retain the emailed change request and HRS approval with the audit item.
    • For a photo change, distinguish the next-business-day Photo Service note from the separate 48-hour main-image note.
    • For rooms, breakfast, or taxes, inspect the exact category or rate on sale rather than checking only the property-level record.
    • After a connected-system change, confirm the mapping with the provider and verify the public HRS result independently.

    Still to confirm

    We could not verify these from public documentation

    • HRS says Hotel Data Maintenance contains nine building blocks but the public page does not list every block name or field-level path.
    • The reviewed public instructions publish photo timing only; they do not state a general publication window for descriptions, categories, breakfast, taxes, or other profile fields.
    • The public HRS page says properties may also be listed on hrs.de for distribution in the DACH region. Confirm the hotel's own distribution scope and contract before treating hrs.de as an active listing.
    • HRS's statement about connected systems names rates and availability. It does not establish that all property text, photos, or policies are synchronized through the same mapping.

    Rather than publish a plausible menu name, we list the gap. If you confirm one of these inside your own portal, tell us what you found and we will add it with the date.

    Frequently asked questions

    Where do I sign in to the HRS Hotel Service Portal?

    HRS links the Hotel Service Portal at hrs.com/hotelservice. Its public instructions identify Hotel Data, Photo Service, and the Hotel Self-Administration (HSA) tool as separate areas for different tasks.

    Where does HRS store the hotel description?

    HRS documents Hotel Data → Hotel Data Maintenance, then block #2, General Hotel Information, under ‘Style of hotel and ambience’. Location, surroundings, and style changes require the Change request form and an email to hotel-descriptions@hrs.com, where HRS reviews the request and updates it if approved.

    How long do HRS photo changes take to appear?

    HRS says Photo Service changes are visible on the next business day. It separately says the selected main photo appears within 48 hours after it has been checked and approved. These are photo-specific timings, not a general delay for other hotel data.

    Does my channel manager update all HRS content?

    HRS says rates and availability flow from a connected channel manager, CRS, or GDS once mapping is live, and advises coordinating rate-type or category changes with that provider. Its public statement does not say that general descriptions, photos, or policies sync through the same connection.

    Does MisMatchMaker scan HRS listings?

    No. MisMatchMaker does not read HRS. Use this sourced manual field guide for HRS and use the scanner only for the OTA listings it currently supports.

    Primary sources

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    Keep this manual check beside your scan

    MisMatchMaker does not read HRS / hrs.de (where listed). Use this field guide to review it manually, and use the free scan only for the OTA listings it currently supports.

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